Thank you for choosing to shop with Trinkets. We appreciate your business and are committed to providing you with high-quality products. In order to maintain transparency and clarify our policies, we have established the following return policy:
No Returns, Refunds, or Exchanges
We regret to inform you that we do not accept returns, exchanges, or offer refunds for any reason. Once a purchase is made, it is considered final. We encourage you to carefully review your order before completing the transaction.
If you receive a damaged item, please notify us within 72 hours of receipt. We will promptly arrange for a replacement to be sent to you at no additional cost. In order to facilitate the replacement process, we may request supporting documentation, such as photographs of the damaged item or packaging.
(Note: Trinkets is not responsible for any lost or stolen items)
Eligibility for Replacement
To be eligible for a replacement, you must meet the following criteria:
a) Notify us via email within 72 hours of receiving the damaged item. Send an email with your order# and "Replacement Request" in the subject line to email@example.com
b) Provide a clear description and evidence of the damage, such as photographs or videos.
c) Follow any additional instructions provided by our customer support team.
(Note: Our team will inspect/verify the photo(s) before making a replacement)
Our no returns policy applies to all items, except in cases where the product is damaged or defective upon arrival. We kindly ask for your understanding and cooperation in adhering to this policy.
Shipping and Handling
Please note that any shipping and handling fees associated with the initial purchase are non-refundable. If a replacement is deemed necessary due to a damaged or defective item, we will cover the cost of shipping the replacement to you.
We value your satisfaction and strive to provide excellent customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team. We are here to assist you and address any issues you may have.
Thank you for your understanding and for choosing Trinkets.